Return & Exchange Policy

We really hope to see your smile, we are also committed to providing you with the best online shopping experience, but if you are not satisfied with the goods received, we are always here to help, try our best to make your face a smile appeared.

Note: No matter what reason you need to return your order, we don’t charge any return handling fee. Please contact us before returning your order.

Ⅰ. Return/Refund of Quality Issues

We sincerely recommend that you check the product immediately after receiving the product and check the color, size and model of the product for errors. Check that the product is intact. If you have any quality issues with the item you received, please send an email with your order number. Such as: color error, size error, model error, etc. It would be more convincing if you attach a picture of the box containing the shipping information and a picture of the item you received. We will check the status of the item after receiving your email. If it is our responsibility indeed, we will bear the return shipping cost. If you are in US, we can send a USPS return label to you. If you are from others country, please return it by your local shipping company. And send a picture of your invoice. We can pay the return shipping cost for you.

Ⅱ. Return/Refund of Dislike/Unsuited

We sincerely recommend that you try the product when it is in new condition. If you don’t like it or the product is not suit you, we can accept return. Because it is not our responsibility, we can’t afford return shipping cost. You can ship it back by any shipping company. Please make sure that we can get it safely.

Ⅲ. Return of Change Length/Style

If you change your mind after you get your product and want to change it, we can accept return when your order is in new condition. It is your personal reason so we can’t afford return shipping cost. You can ship it back by any shipping company. We can ship a new product to you after we check the returned package.

Ⅳ. Full Refund

The product is in new condition, not be used and does not affect the second sell.

Ⅴ. Partial Refund
Any goods that do not match the original status.
Damage or loss of parts of the goods due to our reasons.
Goods returned more than 30 days after receipt
When Can I Receive My Refund?

After we receive and check your return, we will send you an email notifying you that we have received your returned item and we will also notify you to approve or reject the refund.

Refunds will be sent back via your original payment method, please note that it may take up to 10 business days for your financial institution to process funds back to your account.

No Receipt of Goods

Ⅰ. On The Way to Delivery

The goods are seized by the customs: the buyer is responsible for customs clearance. Therefore, once detained, you should contact the customs to process the parcel. Please feel free to contact us if you need any documentation clearance (like invoices, etc.).
The delivery status has been stagnant for a long time: If the parcel status is stagnant for a long time, we sincerely recommend that you contact your local DHL/UPS/FEDEX/TNT/USPS to check it out, and we will find out to our shipping agent what happened to your parcel. You can keep in touch with us until the package is delivered successfully.

Ⅱ. Delivery Is Not Successful

If the package is not delivered to you because the address you provided is incomplete, we will not be liable for this loss.
If the courier company lost the parcel or the logistics did not send the courier to the correct place, we can resend the parcel to you or refund the full amount of your merchandise.

30 Days No Reason to Return / Refund

If you want to return the goods without any quality problems after receiving the goods, please contact us within 30 days, and send us an email before sending the goods, tell us your order number. The freight for returning the goods shall be borne by you.

Precautions

If you want to return within 30 days, please keep the original condition of the item, and the items that have been used or washed cannot be returned. (All returned items should be sent in their original condition and package.Products must be unwashed, conditioning, installed, colored or bleached)
You must send us an email before we can return our merchandise. We do not accept shipments directly.
Products purchased during the promotion and during the price reduction period are not refundable.
The shipping cost of the return is borne by you, or we can deduct the return shipping cost directly from your refund.
If your goods are worth more than £60 or $75, you should consider using a traceable shipping service or purchasing transportation insurance, as we do not guarantee that you will receive your returned merchandise.The goods are your responsibility until they arrive at us, please make sure they are safely packed to avoid damage on the way.

Note:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If you have additional questions, please feel free to contact us.

Email: service@shimmerwig.com