FAQ & Help

FAQ & Help

These are some common FAQS. If you have other questions, please contact us at service@shimmerwig.com or contact our online customer service.

Yes, it is. ShimmerWig only provide high-quality human hair wig, 100% human hair with no mixed.

We accept PayPal, Klarna. Credit cards: VISA, MasterCard, DISCOVER, American Express.

Free shipping to the US, CA, FR and other 20 countries. If you need to pay for the shipping fees, it will be shown on the payment page.

We will send the tracking number to the email you provide, and you can use the tracking number to track your order! So please make sure the email you leave in your order are available.

We can help cancel order before the tracking number is sent. So if you want to cancel it in stipulated time pls contact service@shimmerwig.com ASAP.

If you want to change the shipping information after payment pls contact our customer service at service@shimmerwig.com for help!

We offer 30 days return/exchange guarantee(hair not be used), if you want to return/exchange the hair please contact our customer service within the valid time. More specific rules please check here: Return Policy

The money will back to your original payment method within 3 working days after our customer service help you cancel the order.

Normally, we will ship the hair out within 3 working days after your payment and the shipping may take 3-5 working days after the hair has been shipped out! But for different area, delivery time may different, more detailed information please contact service for help!

Need help or have some advice?

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